Registration

• I am a UK citizen living outside of the UK - can I still play?
• I have a non-UK issued card but reside in the UK - can I still play?
• Can I become a member if I live outside of the UK?

Login Issues

• I'm unable to login, what should I do?
• I know my username and password are correct, but I still get an error, what should I do?
• I have a message saying Remote Address Blocked. What does that mean?
• I have forgotten my username, what should I do?
• How often should I change my password?

Reset Password

• I am unable to reset my password, what should I do?
• Why won't the link work on my password reset email?
• My account has been blocked for 24 hours, what should I do?
• How do I reset my password?
• What if I haven't received the password reset email?

Updating Details

• How do I unsubscribe from your marketing?
• Why am I receiving emails after unsubscribing?
• How do I access My Details?
• How do I change my Contact Details?
• Why do I need to verify my email?
• How can I change my password?

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Closure

• How do I close my account?
• I closed an account with your sister site. Could this be why my account is closed?
• What is the quickest way to close my account?
• It says my account is closed, what should I do?
• Why has my account been closed?

History

• How can I check my gaming history on the App?
• How do I access my Reward History?
• What details can I see on my account?

Verification

• Why have I been asked to send in documents?
• Speak With Our Verification Team
• I have been contacted by your Compliance Team

Security

• My Data