WELCOME TO HELP CENTRE
I am a UK citizen living outside of the UK - can I still play?
I have a non-UK issued card but reside in the UK - can I still play?
Can I become a member if I live outside of the UK?
I'm unable to login, what should I do?
I know my username and password are correct, but I still get an error, what should I do?
I have a message saying Remote Address Blocked. What does that mean?
I have forgotten my username, what should I do?
How often should I change my password?
I am unable to reset my password, what should I do?
Why won't the link work on my password reset email?
My account has been blocked for 24 hours, what should I do?
How do I reset my password?
What if I haven't received the password reset email?
How do I unsubscribe from your marketing?
Why am I receiving emails after unsubscribing?
How do I access My Details?
How do I change my Contact Details?
Why do I need to verify my email?
How can I change my password?
See all 11 articles
How do I close my account?
I closed an account with your sister site. Could this be why my account is closed?
What is the quickest way to close my account?
It says my account is closed, what should I do?
Why has my account been closed?
How can I check my gaming history on the App?
How do I access my Reward History?
What details can I see on my account?
Why have I been asked to send in documents?
Speak With Our Verification Team
I have been contacted by your Compliance Team