Troubleshooting

• Clearing Cache

• Safe Senders
• What happens if you are using adblocker technologies?
• I lost connection and now the game is asking me if I want to resume play. Is this normal?
• How do I check the links in emails to ensure they are safe?
• How can I check what happened during my game?
• How can I tell if an email from you is legitimate?

Device Help

• What Web Browsers do you support?
• How do I turn on auto rotate on an iOS device?
• The games won't load for me, or one is 'stuck' on the screen?
• Which devices do you support?
• Why do I need to rotate my device when playing?
• What is the best way to access the games on your site on a mobile or tablet?

Game Issues

• Game Loading Issues on PC
• Why do you need to do site maintenance?
• If maintenance is performed whilst I am playing, will this affect the outcome of my games?
• Why can’t I see the games?
• Will we be notified about site maintenance in advance?

App Help

• How do I ensure that the App is secure when using Face ID/Touch ID?
• Can I enable Face ID/Touch ID for multiple devices?
• Do you store my fingerprints or my face?
• Touch ID is enabled on my device but is not being offered when I use the App, what should I do?
• What happens to my username and password if I enable Face ID/Touch ID?
• How do I enable fingerprint login on my device?