We have appointed eCOGRA as our ADR service with the approval of the Gambling Commission of Great Britain, who will consider any complaint made against our service. We will fully co-operate and support any investigations they may undertake. Please note that in order to escalate your complaint to eCOGRA you must have first completed the first 2 stages of our account complaints procedure. If you have not gone through our first two steps first, they would require you to contact us directly and begin from step 1.
You can register your complaint with eCOGRA by following their process as outlined here, or by contacting eCOGRA at:
2/F Berkeley Square House
By email: firstname.lastname@example.org
Additionally, to aid in your preparation and recording of a complaint, the UK Gambling Commission recommends the use of a complaint handling tool such as the free Resolver system (https://www.resolver.co.uk).