Promoted articles
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I'm unable to login, what should I do?
If you are unable to login, this could down to a few things. Your account could have been temporarily closed, you have self-excluded previously, or the details don’t match. Not to worry, we can cer...
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Withdrawal Timescales - Spring Bank Holiday (May 29th)
As payment providers usually only process withdrawals on normal working days, it may take longer to receive your funds over the Spring Bank Holiday (May 29th). You can ch...
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How long does it take to receive my withdrawal?
You can withdraw from your account at any time, provided you have over £10, are not bound by wagering requirements and you have no outstanding verification requests.
We will process your winnings w...
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How do I withdraw when my card details have expired?
Typically, you can still withdraw funds back to the card you last deposited from, even if you have had a new card since then. If the payment card registered to your account has expired and the conn...
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Changing your Payment Method
How do I add a new payment method?You can do this by going to My Account > Deposit Funds > Add Method. You can then enter its details in the boxes provided. Your playing balance will need to be bel...
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Session Bingo Temporary Removal
Due to a technical issue, Session Bingo across the Bally’s network will be removed from 3pm today (1st June) until further notice. The game will be unavailable to play for up to 7 days from today, ...
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Monthly Free Game Common Queries
We appreciate that our Monthly Free Games are very popular, but things don't always go the way you'd hope! We've compiled a list of answers to help you with some of the more popular questions that ...
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Rainbow Riches - Monthly Free Game
We are currently aware of a technical issue affecting our members' ability to load and claim free spins on Rainbow Riches, please rest assured that we're investigating this as a priority. Thanks fo...
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